Your Questions, Answered.

How do I request a reservation?

Use the reservation form to share your dates, guest count and preferred room. The request is reviewed before availability and price are confirmed.

Is submitting the form a confirmed booking?

No. A submitted request is pending review. A booking requires an agreed quotation and written confirmation.

Can I rent a car without a hotel stay?

You may submit a separate car rental enquiry. Vehicle availability, eligibility, insurance and rental terms are confirmed in the quotation.

How do private jet requests work?

Provide your route, dates and passenger count. Aircraft, operating carrier, flight terms and costs must be confirmed before any charter is accepted.

Can I pay on this website?

Online payments are not enabled. Never send card details, passport copies or other sensitive documents through the enquiry form.

What are the cancellation terms?

Cancellation and refund conditions vary by the confirmed accommodation, vehicle or flight quotation. Review those terms before accepting.

Can I request accessible accommodation?

Yes. Describe your accessibility requirements in the request so the concierge can confirm what is available.

A S T E R I A

Beautiful stays. Thoughtful journeys.

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© 2026 ASTERIA. Hotel design concept. Photographs illustrate the experience; room, vehicle and aircraft details are subject to confirmation.